Last Updated on January 22, 2026 by Andrew Mckiggan
Purpose of This Page
Real estate agents in Australia are regulated at the state and territory level, rather than by a single national authority. Each jurisdiction has a government body responsible for licensing agents, overseeing professional conduct, and handling complaints or disciplinary matters.
This page provides a neutral reference overview of Australian real estate regulators and outlines the official complaint pathways available in each state and territory.
It is intended as an informational directory, not legal advice.
New South Wales
NSW Fair Trading
NSW Fair Trading regulates real estate agents under the Property and Stock Agents Act 2002 (NSW).
If You Suspect Misconduct in New South Wales
If you believe a real estate agent in New South Wales has breached professional or conduct obligations, NSW Fair Trading provides information on how complaints are assessed and managed.
Complaints can be lodged online through NSW Fair Trading’s official website, which outlines the process for reporting concerns and the types of matters the agency can investigate.
Website: https://www.fairtrading.nsw.gov.au
Victoria
Consumer Affairs Victoria
Consumer Affairs Victoria administers the Estate Agents Act 1980 (VIC) and oversees licensing and compliance.
If You Suspect Misconduct in Victoria
Consumer Affairs Victoria provides guidance on resolving issues with real estate agents and explains how complaints are handled under Victorian law.
Information about lodging a complaint, supporting documentation, and dispute resolution options is available via the agency’s website.
Website: https://www.consumer.vic.gov.au
Queensland
Office of Fair Trading Queensland
The Office of Fair Trading Queensland regulates agents under the Property Occupations Act 2014 (QLD).
If You Suspect Misconduct in Queensland
The Queensland Government provides information on reporting concerns about real estate agent conduct through the Office of Fair Trading.
Their website outlines the types of issues that can be investigated and how complaints are reviewed.
Website: https://www.qld.gov.au/law/fair-trading
South Australia
Consumer and Business Services
Consumer and Business Services (CBS) regulates real estate agents in South Australia under legislation including the Land and Business (Sale and Conveyancing) Act 1994 (SA).
If You Suspect Misconduct in South Australia
If you believe a real estate agent in South Australia has breached professional conduct obligations, Consumer and Business Services provides information on available complaint and resolution pathways.
CBS offers guidance on the types of matters it can assess and, in some cases, conciliation services to help resolve disputes.
CBS can be contacted:
- Online via the CBS website
- By phone on 131 882
- By post at GPO Box 1719, Adelaide SA 5001
For additional detail, the South Australian Government provides guidance on resolving issues with real estate agencies through its official resources.
Website: https://www.cbs.sa.gov.au
Western Australia
Consumer Protection WA
Consumer Protection WA, part of the Department of Mines, Industry Regulation and Safety (DMIRS), regulates agents under the Real Estate and Business Agents Act 1978 (WA).
If You Suspect Misconduct in Western Australia
Consumer Protection WA provides information on lodging complaints about real estate agents and explains how alleged breaches are reviewed.
Details about the complaint process and regulatory role of the agency are available on its website.
Website: https://www.consumerprotection.wa.gov.au
Tasmania
Consumer, Building and Occupational Services
Consumer, Building and Occupational Services (CBOS) oversees real estate agents under the Property Agents and Land Transactions Act 2016 (TAS).
If You Suspect Misconduct in Tasmania
CBOS provides guidance on how concerns about real estate agent conduct can be raised and explains the scope of matters it can investigate.
Information is available via the Tasmanian Government website.
Website: https://www.cbos.tas.gov.au
Australian Capital Territory (ACT)
Access Canberra
Access Canberra is responsible for regulating real estate agents under the Agents Act 2003 (ACT).
If You Suspect Misconduct in the ACT
Access Canberra outlines the process for raising concerns about agent conduct and provides information on regulatory assessment and dispute pathways.
Website: https://www.accesscanberra.act.gov.au
Northern Territory
NT Consumer Affairs
NT Consumer Affairs regulates agents under the Agents Licensing Act 1979 (NT).
If You Suspect Misconduct in the Northern Territory
The Northern Territory Government provides information on how complaints about real estate agents are handled and what steps may be available through NT Consumer Affairs.
Website: https://consumeraffairs.nt.gov.au
How This Information Is Intended to Be Used
This page is provided as a general reference only. Laws, regulatory processes, and complaint pathways may change over time.
Individuals should consult the relevant state or territory authority for the most current information applicable to their jurisdiction and circumstances.
Related Information
For a national explanation of how real estate agents are required to handle buyer offers and confidentiality obligations, see:
